Return of instruments for repair or modification
1. Please advise via email, fax or phone if intending to return an instrument for repair or modification giving model number and serial number and brief reason. Await our response before shipping. We may be able to guide you through a repair or installation problem to remove the need to ship it to us.
2. Method of return (i) for goods with a declared value of less than A$1000 you may use post - airmail or express all optionally insured. We can complete the customs clearance by fax and there is currently no charge imposed by customs for this type of clearance. We will return goods by the same method. If you elect to use UPS, FEDEX or DHL we will pass on the ENTRY CHARGES to you (currently approx A$52).
NOTE: Declared values should be in AUSTRALIAN dollars NOT US Dollars. Please mark as AUSTRALIAN Dollars on the package.
(ii) for goods with a declared value of greater than A$1000 you may use POST (airmail or express), FEDEX, DHL or UPS (to your account). There is an entry charge for all of these methods. (approx A$45 to $55) Check with your courier company for optional prepayment of this fee.
Please note the following:
1. At all times shipping and clearance costs are to be borne by the customer unless advised otherwise by Borgelt Instruments.
2. Package must be clearly labelled on the outside 'GOODS BEING RETURNED TO MANUFACTURER FOR REPAIR'. A note must be attached which includes your name and address, contact telephone number, value, description and reason for return for customs clearance purposes. A copy of the note MUST be forwarded to us separately by fax or email as it is required for clearance documentation.
Manufacturer Contact Details:
ABN: 75 532 924 542
Postal P.O.Box 4607
TOOWOOMBA EAST Qld 4350
Courier: 6 Marcia Street
Toowoomba Qld 4350
tel: Int + 61-7-46 35 5784
fax: Int + 61-7-46 35 8796
We accept VISA, Mastercard and Bankcard for payments.